Privacy Policy
Mike Shelton Worcester Oil Boiler Repair & Service
Privacy Policy
The Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR) impose certain legal obligations in connection with the processing of personal data. Severn Property Services trading as Mike Shelton Worcester Oil Boiler Repair & Service, is a data controller within the meaning of the GDPR, and we process personal data. The firm’s contact details are as follows:
Contact details
Name: Severn Property Services trading as Mike Shelton Worcester Oil Boiler Repair & Service
Address: 7 Adelaide Close, Kempsey, Worcester, WR5 3SB
Phone Numbers: 07714 096290, 07903 041470, 01905 820290
E-mail: mikesps@btinternet.com
Website: https://www.mikesheltonoilboilers.co.uk/
Date: 12th February 2024
We may amend this privacy notice from time to time. If we do so, we will make available a copy on our website https://www.mikesheltonoilboilers.co.uk/
We intend to process personal data for the following purposes to enable us to supply professional services to you as our client.
The type of personal information we collect
We currently collect and process the following data:
Your personal contact details such as, name, address, contact phone numbers, email address.
Your oil fired boiler specifications data and information relating to the installation of your boiler.
Your client history and payment transactions.
Your reviews and recommendations.
Information provided to us via third parties, for example communication via our Yell.com advertisement.
Our website collects passive data via google analytics, no personal information is given.
How we get the personal information and why we have it
The majority of the personal information we process is provided to us directly by you for one of the following reasons:
Enquiring about our services and requesting advice.
Booking an oil fired boiler service appointment.
Arranging an oil fired boiler repair appointment.
We use the information that you have given us in order to provide oil fired boiler repairs, services and advice relating to oil fired boilers.
We do not share your data. We may in the circumstance of an acquisition or merger share your data with the other party to ensure the continuation of a professional service.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us, E-mail: mikesps@btinternet.com, Phone Number: 07714 096290, 07903 041470, 01905 820290.
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored. We keep your contact details repair information and oil fired boiler service records for 10years since the last appointment to ensure a professional service. All records are stored securely in both digital and paper-based formats. We dispose of your information using secure processes.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at, E-mail: mikesps@btinternet.com, Phone Number: 07714 096290, 07903 041470, 01905 820290, if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at, E-mail: mikesps@btinternet.com, Phone Number: 07714 096290, 07903 041470, 01905 820290.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow! Cheshire! SK9 5AF, Helpline number: 0303 123 1113, ICO website: https://www.ico.org.uk